2017 Conference Call for Presentations

The NC Chapters of NENA and APCO are proud to host the 2017 NC Public Safety Communications Annual Conference, September 10-13, 2017 at Harrah’s Cherokee Resort in Cherokee, NC. This conference is an educational and networking event for all public safety professionals to explore the most critical issues affecting the industry. This call for presentations invites NENA and APCO members, industry associates, business professionals and educators to submit a written proposal for an educational program, workshop, or panel discussion at the 2017 conference.

All topics that are timely and relevant to public safety are welcome for consideration.

Telecommunicator/Front-line Operations
Best practices, specific call processes, stress management, incident dispatching, tactical dispatching, ADA/TTY, lessons learned, customer service, motivational, legal liability, natural/manmade disasters, terrorism, gang violence, EMD techniques, cultural diversity, communications training officer, and Life-Work Balance (stress management, coping with shift work, etc.).

General Education
Lessons learned from a significant event or project, regional or statewide projects, emerging issues, current events, 9-1-1 telecommunications, technology and standards, Computer Aided Dispatch, radio technology and standards, telephone systems, recording systems, telematics, GIS, VoIP, network security and NG9-1-1.

Supervisory techniques, Standard Operating Procedures, motivational techniques, developing leadership, staffing, teamwork, morale building, scheduling, lessons learned, training program management, quality assurance, evaluating and discussing performance, human resource issues, liability, media and public relations, disaster planning, funding and grants and legislative/regulatory issues.

Note: We welcome submissions on subjects that do not directly apply to the above topics, but that would still be relevant and educational for our attendees.


Evaluation of proposed presentations is based on the quality, timeliness, relevance, practicality, and focus of the topic. Consideration will be given to historical data from surveys and evaluation of previous events to gauge attendee interest in the topic, and to review speaker effectiveness during prior events.

Attendees last year asked that some of the sessions be given more than once so they can attend all that are of interest to them. Those topics that are evaluated to be of interest to a larger group of attendees may be scheduled twice.

We are looking for new and interactive training sessions!!


Presenters are responsible for all travel related expenses, e.g. airline fees, mileage. Speakers or presenters will receive either one night’s accommodation the night prior to the scheduled presentation day, or a full conference registration. Once conference registration is open, all presenters will need to register for the conference. Online registration information will be provided to the presenter. Please note, only one presenter for each course will receive this benefit – additional speakers for the same session will be responsible for their own registration and lodging.


Each session is typically 60 minutes. A 15-minute break is scheduled between each session to provide ample time for the next speaker to set-up and for attendees to reach their next destination comfortably on time. Training sessions that require more time will be scheduled in sessions that fit the logical criteria for the class content.

Each classroom will be equipped with a LCD projector, screen and speakers. Microphones are not needed due to the adequate acoustics in the classroom.


Proposals should be submitted on-line: https://www.surveymonkey.com/r/2017conferencecfp

Deadline for submission: May 1, 2017


Crystal McDuffie, ENP, RPL
NC APCO Education Chair