An award will be given to the individual who best satisfies the listed criteria. The award will recognize the Communications Team or Shift who performs in an outstanding manner throughout the year.

Nomination Deadline: July 31 of each year

The Criteria
The group’s handling of a specific 9-1-1 or other emergency call should reflect his or her ability to: listen and comprehend the caller’s request for help; take command of the conversation to obtain necessary information; make independent decisions related to proper emergency response; think and respond quickly and/or creatively as the emergency situation dictates; reassure a frightened, confused, or upset caller; address the needs and concerns of the caller; remain calm and maintain professional discipline in handling of the call; and respond as special circumstances may dictate, including coordinating multi-jurisdictional agency response or local resources other than public safety.

Communications Team/Shift of the Year Award:

This award is presented to a group of two or more telecommunicators in recognition of their exemplary handling of a specific 9-1-1 emergency, such as a natural disaster or other situations, which involves the coordination of multiple public safety responses and other emergency resources. 

Selecting a Winner
The Awards Committee of NC APCO will select a winner in each category by the first week in August of each year, and the awards will be presented at the North Carolina State Conference.