Job Board

North Carolina APCO is pleased to offer the opportunity for local, state, and federal government agencies to post Telecommunicator and emergency communications related job openings on the NC APCO website. To submit a job to be posted, email the entire announcement, including the closing date to jobs@ncapco.org.

All submissions must be approved by the NC APCO Executive Board, so please anticipate 2-3 business days before any requests are posted.

Chatham County - Emergency Communications Director

posted Apr 29, 2017, 9:02 AM by Grayson Gusa   [ updated Apr 29, 2017, 9:03 AM ]

Chatham County, North Carolina (County Seat, Pittsboro, NC), is seeking a a tech savvy Emergency Communications expert to be their next Emergency Communications Director with the ability to lead well-trained staff and work effectively with the existing and evolving County Emergency system. This is an exciting opportunity to apply leadership to critical emergency communications challenges in a community with a small town feel that is rapidly growing. The successful Director has a track record of partnering and collaborating with multiple stakeholders such as the Sheriff’s Department, Animal Control, municipal and volunteer Fire Departments, and police departments. 

Position responsibilities: The Emergency Communications Director oversees a $1.5M budget and supervises 21 employees including 4 shift supervisors, 16 telecommunicators and 1 quality assurant. A comprehensive training program yields competent staff who have the opportunities to gain expertise in EMS, Fire and Law Enforcement communications over time.  Emergency Medical Dispatch is accredited; Emergency Fire Dispatch accreditation is underway. The effective candidate will carry out several key priorities including replacing the Emergency Communications Radio System and Expansion of 911 Center facilities.

Qualifications: The successful candidate will have a minimum of 5 years increasingly responsible professional experience in an Emergency Communications Center at a manager level role or above.  A bachelor’s degree is highly preferred.  NC 911 Management Center Certification or ability to complete within a year is a requirement.  Must have proven track record in 911 Center management and be adept at understanding and applying technological solutions to problems.

Salary range and Application Process: Hiring range is $69,870- $108,299 with compensation within the range negotiable based on experience and qualifications. The successful candidate will be expected to live within 30 minutes of Pittsboro. To apply, please go to the Developmental Associates application portal and then follow the links to the Emergency Communications Director – Chatham, County, NC posting. All candidates must complete an online application and may upload additional materials if desired.    The application period will close May 26.  An assessment center to evaluate semi-finalists will be held June 28-29, 2017 in Chatham County.

All inquiries should be emailed to chathamhiring@developmentalassociates.com. Chatham County is an Equal Opportunity Employer.

Town of Holly Springs - Telecommunicator

posted Mar 6, 2017, 9:50 AM by Grayson Gusa   [ updated Mar 6, 2017, 9:50 AM ]

Closing Date:  April 3, 2017

The Town of Holly Springs in Wake County is seeking applicants for a Telecommunicator position in the Police Department. Position will be responsible for receiving and dispatching incoming public safety calls, maintain records of all communications, track officer calls and stops, provide data and research for emergency and law enforcement personnel, refer or resolve citizen inquiries, and answer non-emergency lines. Position involves frequent public contact requiring firmness and decisiveness in obtaining information, strong communication skills, ability to perform data entry with speed and accuracy, and the ability to remain calm in stressful situations. Position requires a high school diploma and three years of directly related experience. Prefer DCI Certification and previous experience working in dispatch or telecommunications. Hiring range $35,682 - 38,000 depending on relevant experience.

To apply, Complete a Town of Holly Springs application which can be obtained at www.hollyspringsnc.us or by calling (919) 557-2922. Open until filled. Equal Opportunity Employer.

Chatham County Communications - Emergency Communications Director

posted Feb 3, 2017, 5:05 AM by Grayson Gusa   [ updated Feb 3, 2017, 5:06 AM ]

Chatham County, North Carolina (County Seat, Pittsboro, NC), is seeking a a tech savvy Emergency Communications expert to be their next Emergency Communications Director with the ability to lead well-trained staff and work effectively with the existing and evolving County Emergency system. This is an exciting opportunity to apply leadership to critical emergency communications challenges in a community with a small town feel that is rapidly growing. The successful Director has a track record of partnering and collaborating with multiple stakeholders such as the Sheriff’s Department, Animal Control, municipal and volunteer Fire Departments, and police departments.

Position responsibilities: The Emergency Communications Director oversees a $1.5M budget and supervises 21 employees including 4 shift supervisors, 16 telecommunicators and 1 quality assurant . A comprehensive training program yields competent staff who have the opportunities to gain expertise in EMS, Fire and Law Enforcement communications over time.  Emergency Medical Dispatch is accredited; Emergency Fire Dispatch accreditation is underway. The effective candidate will carry out several key priorities including replacing the Emergency Communications Radio System and Expansion of 911 Center facilities. 

Qualifications: The successful candidate will have a minimum of 5 years increasingly responsible professional experience in an Emergency Communications Center at a manager level role or above.  A bachelor’s degree is highly preferred.  NC 911 Management Center Certification or ability to complete within a year is a requirement.  Must have proven track record in 911 Center management and be adept at understanding and applying technological solutions to problems.

Salary range and Application Process: Hiring range is $60,357-$76,955 with compensation within the range negotiable based on experience and qualifications. The full range is $ 60,357-93,553. The successful candidate will be expected to live within 30 minutes of Pittsboro.

To apply and view full ad,  please go to the Developmental Associates application portal and then follow the links to the Emergency Communications Director – Chatham, County, NC posting. All candidates must complete an online application and may upload additional materials if desired.    The application period will close February 27, 2017.  An assessment center to evaluate semi-finalists will be held March 27-28, 2017 in Chatham County.  All inquiries should be emailed to chathamhiring@developmentalassociates.com. Chatham County is an Equal Opportunity Employer. 

Telecommunicator - Town of Wake Forest

posted Jul 6, 2016, 1:08 PM by Grayson Gusa   [ updated May 16, 2017, 8:43 AM ]

Telecommunicator (Public Safety Department)

Application Deadline: Open until filled
Salary: $34,977 - $56,975

The Town of Wake Forest is seeking team-player to receive emergency and routine calls for police assistance and general information. The ideal candidate must be able to dispatch police units, operate a variety of electronic equipment and answer several incoming calls at one time. Work requires frequent public contact that will require tact, firmness, decisiveness, and judgment in order to obtain necessary information from people who are under extreme stress. Must be able to multi-task and choose appropriate courses of action in a rapid and efficient manner. DCI operator certification is preferred however not mandatory. We will provide candidate with proper DCI training and schooling. A thorough background investigation will be conducted, as this is a highly sensitive position. High school diploma or equivalent required. Work schedule: Shift work required and will include some nights, weekends and holidays. This is an essential position for purposes of inclement weather.

To Apply
To be considered for an opportunity with The Town of Wake Forest, you must complete the attached employment application for each position for which you are applying. Resumes alone do not qualify as an application and will not be considered unless attached to a fully completed Town of Wake Forest Employment Application. We only accept and consider Employment Applications for currently posted positions. Please check our job line 919-435-9498 or our website www.wakeforestnc.gov for a current list of our posted positions. You may download an application from our website or obtain one at Town Hall, 301 S. Brooks St., Wake Forest, NC 27587. You may also call 919-435-9492 to have an application mailed to you. Applications must be received by mail, delivered to Town Hall or emailed to HumanResources@wakeforestnc.gov by 5 p.m. on the closing day. All applicants must pass a pre-employment drug screening. EOE/ADA. Once submitted, application materials become the property of the Town.

Telecommunicator - Town of Apex

posted Apr 6, 2016, 5:16 PM by System Administrator   [ updated Apr 6, 2016, 5:17 PM ]

Agency:  Apex Police Department

Position:  Telecommunicator

Salary:  $34,653-$54,413

Closing Date:  4/24/2016

Description:
Performs communications and various tasks for the police and fire department functions in the community.  Starting salary depends on qualifications. Typical hiring range for this position is ($34,653-$38,189) full range to $54,413.

Typical Tasks
An employee in this class receives incoming routine and emergency calls, dispatches and maintains contact with police units; and  dispatches calls for fire and mutual aid as required. Operates dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center. Work also involves the performance of detailed record keeping, monitoring public and private alarms,  typing and filing of police incidents and filing of related documents.. Work requires frequent public contact requiring tact, firmness, decisiveness and the ability to obtain necessary information from people who are under extreme stress and choose appropriate courses of action. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel. Work is normally performed under the supervision of the Telecommunications Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports.
Knowledge, Skills and Abilities
  • Considerable knowledge and operational experience of multi-channel radio and multi-line telephone systems.
  • Working knowledge of the functions, practices and procedures of Police and  Fire Departments.\
  • Working knowledge of the physical layout of the Town and surrounding areas
  • Ability to accurately receive and clearly  transmit radio communications.
  • Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.
  • Ability to work simultaneously on different calls with different agencies and staff.
  • Ability to speak clearly and distinctly.
  • Ability to maintain accurate and complete work activity records and files, including operating computer terminals.
  • Ability to obtain and maintain continuous certification through the NC Sheriff's Education & Training Standards and certification through the Division of Criminal Information.
Minimum and Preferred Qualifications
Graduation from high school and some communications, dispatching or other public contact work preferred; or an equivalent combination of education and experience. Must be able to pass a strenuous background investigation that includes credit checks, interviews with family, neighbors and peers, deception testing and drug testing.

REQUIRED DOCUMENTS:
A complete form F-3 : North Carolina Sheriffs' Education and Training Standards Commission Personal History Statement must be attached to your Town of Apex application.  F-3 Forms can be obtained from the North Carolina Department of Justice website at  http://www.ncdoj.gov/getdoc/afb84943-f969-443f-a63b-8e31e112317d/Personal-History-Statement-F-3.aspx.  Dishonesty, omission, misrepresentation, etc. on the F-3 will cause the candidate to be terminated from further processing. Applications submitted without a completed and notarized F-3 form will not be considered.
Candidates selected to interview will be required to bring the original F-3 form submitted with the application to the interview.  The form will be notarized onsite.  

NOTE:
The Public Safety Communications Center operates on a 24X7 365 basis.  The typical shifts for this position are 0600-1800, 1800-0600 and 1200-0000.

The two week schedule is as follows:
Work Monday Tuesday
Off Wednesday Thursday
Work Friday Saturday and Sunday
Off Monday and Tuesday
Work Wednesday and Thursday
Off Friday Saturday and Sunday
Schedule Repeats

Schedules are not guaranteed and are subject to change.  Vacancies are filled in a manner that best fit the needs of the community and or the agency.
 
RECRUITMENT SCHEDULE:
National Dispatcher Selection Test and Open House: May 9th or 11th from 6:30p.m.-9:30p.m. at the Apex Police Department.   Candidates will have the option of selecting the test date.  The test objectively assesses a candidate's skill level in five important areas: Reading, Comprehension, Listening, Problem Solving, Prioritizing, and Multi-Tasking.  Note: A passing score on the written exam does not guarantee advancement to the next step of the recruitment process.  Other factors including, but not limited to, test scores, experience, education and work history will determine the applicants who advance to the next step in the process.
Interviews: Week of May 23rd.
 
An Equal Opportunity Employer

Additional Information:  https://www.governmentjobs.com/careers/apexnc/jobs/1395049/telecommunicator

Public Safety Telecommunicator - UNC-Greensboro Police Communications

posted Apr 1, 2016, 5:32 PM by System Administrator   [ updated Apr 1, 2016, 5:33 PM ]

Agency:
UNC Greensboro Police Communications

Position:
Full-time Public Safety Telecommunicator , 1830-0630 hrs.

Closing Date:
April 15, 2016

Want to be part of a vibrant and diverse university with excellent benefits to include tuition waivers?
Become a Public Safety Telecommunicator working in a modern technologically advanced communications center.

Essential Primary Job Tasks:
  • Answering and handling all incoming calls;
  • Dispatching officers and security as needed via computer aided dispatch system (CAD);
  • Operating and maintaining Division of Criminal Investigations/National Crime Information Center (DCI/NCIC), CJLEADS, NC Aware, LINX, and other local and national databases;
  • Handling emergency systems on the university campus to include alarms, camera systems, and telephone and radio recording devices;
  • Issuing emergency alerts via the university-wide notification systems;
  • Monitoring campus building access software and Livesafe.
Salary Range: $29,929 - $38,437 (based on experience)

More Information or Online Application: 
https://jobsearch.uncg.edu
Public Safety Telecommunicator  - Advanced
Position: #000733
EOE AA/M/F/D/V

For Questions:
Donna Estes, Supervisor UNC Greensboro Police Communications
dsestes@uncg.edu
(336) 334-4108

Public Safety Telecommunicator/Police Records Clerk I

posted Mar 30, 2016, 9:23 PM by Grayson Gusa   [ updated Mar 30, 2016, 9:23 PM ]

March 28, 2016

Public Safety Telecommunicator/Police Records Clerk I
Police Department - Lexington, North Carolina
Starting Pay Range: $13.1510 - $19.3846 per hour, plus excellent benefits

Performs responsible technical and clerical work on a 12-hour rotating shift monitoring and responding to radio and telephone calls for law enforcement and after hours’ utilities. Worker is subject to stand-by and call back to duty.

ESSENTIAL FUNCTIONS/TYPICAL TASKS

  • Receives calls for services, dispatches personnel and equipment, maintains records, files and logs, enters data, prepares reports;
  • Answers all incoming calls through administrative and emergency phone lines;
  • Enters the call into Computer Aided Dispatch (CAD) system and dispatches personnel and equipment;
  • Monitors separate radio frequencies, handles paging for police, fire and special units;
  • Operates DCI computer to communicate with other law enforcement agencies throughout the state and nation;
  • Performs criminal history searches, compiles and updates records;
  • Assists the public by phone or in person; receives complaints, makes copies, provides information and/or direction;
QUALIFICATIONS

  • Combination education and experience equivalent to graduation from high school;
  • Good knowledge of standard office practices, procedures and equipment; 
  • DCI certification within 120 days of employment; 
  • Ability to maintain access to, and security of, highly sensitive materials; 
  • Ability to make arithmetic calculations using whole numbers, fractions, and percentages; 
  • Ability to handle emergency calls and deal with the public under stressful conditions while remaining calm; 
  • Ability to speak distinctly; 
  • Commissioning or ability to obtain commission as Notary Public.
PHYSICAL REQUIREMENTS

Requires the ability to exert up to 35 pounds of force occasionally and a negligible amount of force frequently to move objects. Work requires fingering, feeling, and repetitive motions. Stooping, bending, reaching, pushing and pulling are required for retrieving files. Vocal communication is required to convey detailed or important instructions to others accurately, loudly, or quickly. Hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound. Visual acuity is required for preparing and analyzing written or computer data, operation of machines and observance of general surroundings and activities, determining accuracy, thoroughness and neatness of work.

CLOSING DATE

Applications are available at www.lexingtonnc.gov and may be submitted to the City of Lexington at P.O. Box 1615, Lexington, NC 27293 or electronically at jobs@Lexingtonnc.gov until the position is filled.

The City of Lexington does not discriminate on the basis of race, color, national origin, age, religion, sex, non-disqualifying disability, a genetic information in employment or the provision of services.

Applicants offered employment will be asked to participate in a drug and alcohol screening.

Telecommunications Technology Specialist - Person County Emergency Services

posted Sep 9, 2015, 5:25 PM by Grayson Gusa   [ updated Sep 9, 2015, 5:26 PM ]

General Statement of Duties:
Researches, plans, and coordinates with various staff and vendors upgrades in equipment such as CAD, consoles, computer systems, and other electronic systems. Provides IT support for 911 telecommunications hardware and software; repairs computers and printers; answers user questions on hardware and software. Acts as a liaison between Person County Information Technology and Person County Emergency Services for hardware, software related issues.  Provides support for 911 Next Generation systems hardware and software; providing assistance to vendors and contracted parties regarding repairs, upgrades, and systems. Works with IT Department staff , other County departments and other county agencies assuring telecommunications technology and procedures coordinate with that of other agencies; may represents the County or department on various internal and county-wide committees related to communications and technology issues. Coordinates the 911 database for maps and streets; downloads updated addresses to the CAD system; updates and maintains CAD system.  Coordinates with Person County GIS regarding the database for maps and streets. Maintains and updates the Person County CAD system, including streets, landmarks, and response plans. Troubleshoots and takes appropriate action to maintain telecommunications radios and networks; may perform remote trouble-shooting via laptop computer. Troubleshoots and maintains DCI connectivity. Oversees maintenance and repair of radio system towers, repeaters, microwaves, etc. Maintains, updates, and provides user support and training in a variety of software including Southern Software MDS, Southern Software CAD, Southern Software Mobile Pak MDIS, OMNIX DCI, EMD software ProQA Paramount, etc. Checks throughput on data cables, tests radio wattage, tests connectivity. Fills in a Telecommunicator when needed. Prepares budget and makes purchases of technology resources. Advises (division manager) on needs and related technology issues. Maintains the CODERED system for the County. Serves as the portable radio maintenance coordinator for the Emergency Services Dept. Emergency Services radio maintenance coordinator, and the FCC Coordinator for Person County Government.  Maintains and recertifies licensed frequencies, and antenna structural registrations for Person County Government.

Desirable education and experience: Graduation from a community college with a two year degree in technology or related field and experience in work with computer hardware and software, telephone and radio  communications systems or related field; or an equivalent combination of training and experience.
 
Special requirements: Certification by the State of North Carolina for DCI operations; must possess EMD certification by the State of North Carolina for DCI operations, National Academy of Emergency Dispatch EMD Certification, and have the ability to be certified as a Telecommunicator within 90 days of employment. 
 
Starting salary:  Grade 72- $42,330
 
Application Deadline: 5:00 PM September 22, 2015

How to apply:   Cover letter, resume and Person County application (required) to:           
Human Resources Director
304 S. Morgan St Room 207/208
Roxboro, NC 27573
336-597-1725 
336-599-1609 fax


An Affirmative Action Equal Opportunity/ E-Verify Employer

Telecommunicator - Davie County Emergency Communications

posted Jul 23, 2015, 10:26 PM by Grayson Gusa   [ updated Jul 23, 2015, 10:30 PM ]

Agency:  Davie County Emergency Communications (Mocksville, NC)
Position:  Full-time Telecommunicator
Aditional information:  www.daviecountync.gov

Full-time Telecommunicator

Performs skilled dispatch work in the Davie County Emergency Communications call center or Emergency Operations Center (EOC). An employee in this class is responsible for taking incoming emergency and non-emergency calls for service, and dispatching law enforcement, emergency medical services, fire, and /or rescue units to requests for assistance. Responsible for contacting the local, city, county, state, and national level authorities with requests for assistance in a timely and efficient manner. Successfully handle emergency and non-emergency situations. Successfully operate a multi-line integrated phone workstation, two-way radio equipment, telephones, computer, and other technical communications equipment. Familiarity with the geographical layout of Davie County a plus. Must possess the ability to maintain accurate records. Ability to follow chain of command and act as team member without being directed during emergency situations. Ability to communicate tactfully and courteously with the public and public safety agencies. Ability to accurately type 2600 keystrokes per hour or higher.  Communications center operation is 24/7/365 and requires work as scheduled on weekends, holidays, and nights. National Emergency Medical Dispatch Certification and NCDCI Certifications are preferred but not required for starting, however must be obtained during employment.

Qualifications
This individual must have completed High School, GED or an equivalent combination of experience and training. Prior computer experience will be beneficial. Pre-employment drug testing required. Criminal background check and state fingerprint investigation required.

Special Requirements
In order to be considered for this position, a State of North Carolina Employment application and Hirease authorization/release form must be completed in entirety and submitted to: County of Davie Attn: Human Resources 123 South Main Street Mocksville, NC 27028

Miscellaneous Information
Davie County is an Equal Opportunity Employer

Applications can be found at www.daviecountync.gov.

New River Valley Emergency Communications - Technology Coordinator

posted Jul 23, 2015, 1:12 PM by Grayson Gusa   [ updated Jul 23, 2015, 1:13 PM ]

Agency:  New River Valley Emergency Communications Regional Authority (Christiansburg, VA)
Position:  Technology Coordinator
Closing Date:  July 29, 2015

The New River Valley Emergency Communications Regional Authority is accepting applications for the position of Technology Coordinator.

The Authority was formed to implement and plan a new joint regional 9-1-1 emergency communications center for public safety communications and 911 dispatch services for police, fire, and rescue agencies.  The regional Center will consolidate the emergency communications functions for Montgomery County, the Towns of Blacksburg and Christiansburg, and Virginia Polytechnic Institute and State University (Virginia Tech).  The center will be located in the Montgomery County Public Safety Building in Christiansburg, Virginia after renovations are complete.

See the attached files for additional information.

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