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Guilford Metro 911 Director

posted Apr 6, 2015, 12:24 PM by Grayson Gusa   [ updated Apr 20, 2015, 11:10 AM ]
Hiring Salary Range:  $97,343 - $129,790
Closing Date:  May 5, 2015
Work Schedule/Requirements:  Monday-Frday 8:00am-5:00pm (Frequent schedule changes due to the nature of work)

Primary Job Functions and Duties:
towns in Guilford County, fire and law dispatch for Greensboro and Guilford County agencies (with the exception of High Point, NC) as well as, multi-jurisdiction radio communications for public safety and general government employees. Guilford Metro 911 also maintains standards for a Commission on Accreditation for Law Enforcement Agencies (CALEA) accredited Police Department, Commission on Accreditation of Ambulance Services (CAAS) accredited EMS Department, and International Organization for Standardization (ISO 1) accredited Fire Department. The City of Greensboro operates under a Council-Manager form of government and has approximately 3000 employees working across 19 departments. The Director reports to the Assistant City Manager for Public Safety. The Director also interacts with an Executive Board made up of the City/County Managers and works directly with a 9-1-1 Council on operational and other policies affecting agency response. The Director is responsible for the management of the department, develops and implements work and operational policies, manages a complex budget and serves as a liaison between various boards and user groups. The Director provides strategic planning, oversight and management of all personnel of the GM911 Department which includes four divisions with 113 full time employees, including: Emergency Communications Division (911) serving as the first point of contact for the public to reach emergency responders. The Technical Services/Radio Shop Division is a Customer Owned and Maintained (COAM) regional P25 radio system responsible for the maintenance and infrastructure of a multi-county radio system along with partnership agreements with many other local and state organizations. The Support Services/IT Division is responsible for the maintenance of all 911 center related computer systems, servers, network, software and is also tasked with coordinating building renovations and upgrades to keep technology and building infrastructure current. The Administration Division handles the overall day to day management, budget, grants, project oversight, and keeps the department informed of federal and state legislation affecting 9-1-1 service delivery. This Division also oversees the Training and Quality Assurance section along with public education and 9-1-1 outreach. This job is Exempt and is not subject to the overtime provisions of the Fair Labor Standards Act.

Minimum Qualifications:
  • Guilford Metro 9-1-1 (GM911) is seeking a dynamic Director for their Accredited Center of Excellence (ACE) and consolidated 9-1-1 Public Safety Answering Point (PSAP) serving all of Guilford County. The department is responsible for the successful handling of call intake and dispatch for EMS throughout all cities and Bachelor's degree in public safety communications, criminal justice, business management, public administration, plus 10 years of progressive experience as a senior level manager in a 9-1-1 and public safety environment "OR" an equivalent combination of education and related experience. (Must indicate on application)

  • Prior management and operations experience including implementation of Computer Aided Dispatch (CAD), telephone, radio, and GIS/GPS systems. (Must indicate on application)
An Ideal Candidate Would Also Possess (Preferred Qualifications):
  • Project management and budgeting experience.
  • Prior experience with Intrado Power 911, Management Information Systems (MIS) and SunGard CAD.
  • Registered Public Safety Leader (RPL) certification granted by the Association of Public Safety Communication Officials or Emergency Number Professional (ENP) certification granted by the National Emergency Number Association (Must indicate on application)
  • National Incident Management System (NIMS) 300 and 400 (Must indicate on application)
  • Prior municipal government management experience at the senior or executive level.
Special Notes Concerning This Position:
  • Special Notes Concerning This Position:
  • Must be accessible and available during emergencies and disasters
  • There is a residency requirement to live within thirty miles of the city limits of Greensboro or move within these boundaries within 12 months of appointment to the position.
  • Candidate must receive required clearance by NC Department of Justice Division Criminal Information (DCI) and assure center compliance with all rules and regulations of the FBI and SBI in the operation. DCI certification preferred.
  • National Incident Management Systems (NIMS) 100 and 200 course completion is required within six months of employment.
  • Submit with your application, a resume and cover letter with salary requirements.
For additional information, or to submit an application, go to