Training

The NC Chapter of APCO is proud to provide the following training opportunities:


Communications Training Officer Certification

COURSE SCHEDULES
January 26-28, 2018
Wilson County Emergency Services
1817 Glendale Drive SW
Wilson, NC 27893
Site Contact:  Jennifer Etheridge (252-237-8300 / jetheridge@wilson-co.com)

February 23-25, 2018
Davie County 911 Communications
146 Doctor Slate Drive
Mocksville, NC 27028
Site Contact:  Grayson Gusa (336-751-6327 / ggusa@daviecountync.gov)

COURSE DESCRIPTION 
APCO Institute’s Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. 

TOPICS INCLUDE 
Performance Based Training; Preparing, Motivating and Communicating with Trainees; Customer Service in Public Safety Communications; Counseling; Stress Management; Meeting the Needs of the Adult Learner; Training Strategies; Performance Evaluations; Record Keeping and Documentation Total Quality Management; and Liability and Standards.

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program. 

PREREQUISITES 
Students must have successfully completed a formal, 40-hour basic Telecommunicator training program. 

RECERTIFICATION REQUIREMENTS
APCO CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE) and must pass the CTO recertification exam.

COST
$175 per student

REGISTRATION
To register, send an email with the student's name, agency, email address and phone number to register@ncapco.org.


NC APCO Telecommunicator Training Symposium
"Back to the Basics of 911"
April 9-11, 2018  |  Greensboro, NC

Visit www.tcsymposium.org for additional information.